Refund Policy
At Jocarrelle Prime Tower, we strive to provide products and services that meet your needs and expectations. If you are not fully satisfied with your purchase, we are here to help. Please review our refund and return policy below for clarity on how we handle returns, exchanges, and refunds.
Eligibility for Returns & Refunds
- Returns and exchanges are accepted within 7 days from the date of purchase or delivery.
- Products must be unused, in their original packaging, and accompanied by a valid receipt or proof of purchase.
- Perishable items, personal care products, and items marked as final sale are not eligible for return or refund unless damaged or defective upon receipt.
How to Request a Refund or Exchange
- Contact us via phone, email, or in-store visit within 7 days of receiving your item.
- Provide your order number, receipt, and a brief explanation of your concern.
- We may request photos of the product if the item is damaged or incorrect.
- Our team will review your request and guide you through the next steps.
Processing Refunds
- Once your return is approved, refunds will be issued using your original payment method whenever possible.
- Please allow up to 7 business days for the refund to appear, depending on your payment provider.
- For exchanges, we will coordinate a replacement or offer store credit as soon as your return is received and inspected.
Non-Refundable Items
- Items that have been used, damaged after delivery, or are missing parts not due to our error.
- Perishable goods, opened toiletries, or food products (unless defective or damaged upon arrival).
- Gift cards and promotional vouchers.
Need Assistance?
Your satisfaction is important to us. If you have any concerns about your order, please contact us promptly so we can resolve the issue as smoothly as possible.
Email: info@jocarrelletower.store
Phone: +63 905 951 0891
Address: NHA Block 36, Lot 3, Pandacaqui, Mexico, Pampanga, 2021, Philippines
We reserve the right to update or modify this policy as needed. Any significant changes will be posted on our website. Thank you for shopping with Jocarrelle Prime Tower!